Privacy Policy
Effective Date: 20th Oct 2024
Introduction
Western Renewables (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, submit information through Facebook Ads, Google Ads, or interact with our services. It applies to all visitors, customers, and users of our services.
By providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Western Renewables is a solar energy solutions provider based in Galway, Ireland. We offer solar panel installations, solar energy systems, and other renewable energy services to residential and commercial clients in Ireland.
Data We Collect
We may collect the following types of personal data from you:
- Contact Information: Name, email address, phone number, and postal address.
- Demographic Information: Age, location, and other similar information.
- Technical Information: IP address, browser type, operating system, and device type when you visit our website.
- Financial Information: If applicable, details related to payment processing for services rendered.
- Other Information: Any other information you voluntarily provide to us, such as responses to surveys, comments, or inquiries.
How We Collect Your Data
We collect your personal data through various methods, including:
- Facebook Ads: When you provide your contact information via Facebook Ads to inquire about our services.
- Google Ads: When you provide your contact information via Google Ads to inquire about our services.
- Website Forms: When you submit information through our website’s contact forms or sign up for newsletters.
- Direct Communication: When you communicate with us via email, phone, or in-person meetings.
- Cookies: Through cookies and similar tracking technologies when you use our website (see the “Cookies” section below).
How We Use Your Data
We use the personal data we collect for the following purposes:
- Service Delivery: To contact you regarding your inquiry, provide quotes, or deliver our solar energy solutions.
- Marketing and Advertising: To send you promotional materials, offers, and updates related to our services, provided you have given your consent.
- Customer Support: To respond to your inquiries and provide assistance related to our services.
- Legal Compliance: To comply with legal obligations and protect our legal rights.
- Improvement of Services: To improve our website, services, and marketing strategies.
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: Where you have given explicit consent (e.g., subscribing to our newsletter or providing information through lead forms).
- Performance of a Contract: When processing is necessary to deliver the services you have requested.
- Legal Obligation: When we are legally required to process your personal data (e.g., for tax or regulatory reasons).
- Legitimate Interests: To further our legitimate business interests, such as improving our services, marketing, or fraud prevention, without infringing on your rights.
Sharing Your Data
We may share your data with third parties, but only under specific circumstances:
- Service Providers: Third-party providers who assist us in delivering our services (e.g., marketing agencies, payment processors, hosting providers).
- Legal Requirements: If we are required to disclose your data to comply with legal obligations or to protect the rights, property, or safety of our company, customers, or others.
- Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred as part of the business transaction.
We will never sell your personal data to third parties.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it or as required by applicable law. After this period, we will securely delete or anonymize your data.
Your Rights
Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:
- Right of Access: You can request access to your personal data and ask how it is being processed.
- Right to Rectification: You can request that we correct any inaccuracies in your personal data.
- Right to Erasure: You have the right to request that we delete your personal data under certain conditions.
- Right to Restriction of Processing: You can ask us to restrict the processing of your data under specific circumstances.
- Right to Data Portability: You can request that we provide you with your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
- Right to Withdraw Consent: If we process your data based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at info@westernrenewables.ie.
Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, please note that no data transmission over the internet is entirely secure, and we cannot guarantee the security of your data transmitted through our website or forms.
Cookies
Our website uses cookies to enhance your experience and gather information about visitor interactions. You can control your cookie preferences through your browser settings.
Third-Party Links
Our website or services may contain links to third-party websites. This Privacy Policy does not apply to such third-party websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any external sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on our website, and the “Effective Date” will be updated accordingly.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Western Renewables
Galway, Ireland
info@westernrenewables.com
